Job Description
Join our essential team as an Office Team Lead in Calgary, AB, focusing on customer service excellence and logistical coordination. This full-time position requires strong management capabilities and effective communication skills.
You will oversee a team dedicated to promptly addressing customer inquiries and coordinating logistics operations. Your leadership will help ensure service quality while managing operational challenges and creating a positive team atmosphere. Your prior experience in transportation or logistics will empower you to effectively resolve issues and meet service expectations.
Key Responsibilities:
• Handle customer notifications regarding shipment issues.
• Supervise team operations and performance.
• Process freight bills and manage delivery appointments.
• Communicate updates to customers and interline carriers.
• Maintain comprehensive internal reports and records.
Requirements:
• 2+ years of customer service experience required.
...
You will oversee a team dedicated to promptly addressing customer inquiries and coordinating logistics operations. Your leadership will help ensure service quality while managing operational challenges and creating a positive team atmosphere. Your prior experience in transportation or logistics will empower you to effectively resolve issues and meet service expectations.
Key Responsibilities:
• Handle customer notifications regarding shipment issues.
• Supervise team operations and performance.
• Process freight bills and manage delivery appointments.
• Communicate updates to customers and interline carriers.
• Maintain comprehensive internal reports and records.
Requirements:
• 2+ years of customer service experience required.
...