Business Technician I at Bell
B
Bell Canada
📍 mississauga, peel region, Canada
Job Description
Join Bell's advanced team as a Business Technician I, providing essential support for network services in Ontario. This full-time position will involve direct interaction with Managed Services clients and requires a foundation in IP technologies.
The Managed Business Solutions & Development (MBSD) team is seeking a motivated technician to assist in delivering optimal services. You will engage with customers on technical issues, coordinate with L3 teams for incident resolution, and maintain accurate documentation. The role emphasizes meeting service level agreements while participating in various internal initiatives that foster innovation and process improvements.
Key Responsibilities:
• Manage customer support including incidents, changes, and projects
• Assist in onboarding new clients into the service framework
• Provide reports as needed and participate in team meetings
• Research and propose process improvements for efficiency
• Keep technical documentation up...
The Managed Business Solutions & Development (MBSD) team is seeking a motivated technician to assist in delivering optimal services. You will engage with customers on technical issues, coordinate with L3 teams for incident resolution, and maintain accurate documentation. The role emphasizes meeting service level agreements while participating in various internal initiatives that foster innovation and process improvements.
Key Responsibilities:
• Manage customer support including incidents, changes, and projects
• Assist in onboarding new clients into the service framework
• Provide reports as needed and participate in team meetings
• Research and propose process improvements for efficiency
• Keep technical documentation up...