Business Support Officer

About the Role

We are looking for a motivated Business Support Officer who will be responsible for managing both customer support interactions and content-related tasks.

Key Responsibilities

• Handle customer relations and inquiries, ensuring timely and professional resolution within defined turnaround times (TATs).
• Coordinate with relevant teams to resolve queries and identify opportunities for service and process improvement.
• Create, review, and maintain content to ensure accuracy, consistency, and alignment with brand standards.
• Perform manual testing of applications, websites, and contents.

Required Skills & Competencies

• Intermediate, Diploma, or equivalent qualification in a relevant field.
• Strong communication, analytical, problem-solving, and interpersonal skills.
• Proficiency in MS Office and familiarity with documentation and content support tools.
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