Business Process Analyst, 4-Month Fixed-Term Contract

Responsibilities

• Support mapping of end-to-end processes across the customer lifecycle
• Develop structured documentation (stages, activities, inputs/outputs, milestones)
• Support process redesign by identifying gaps and improving workflows
• Consolidate inputs from cross-functional teams into clear, standardized artifacts
• Maintain and update the lifecycle playbook
• Ensure documentation is aligned with operational needs and supports scalability and adoption
• Collaborate with internal teams to promote understanding and adherence to defined processes

Requirements

• Experience in business process mapping and process documentation, or a related role.
• Demonstrated ability to analyze and structure complex workflows in a clear and logical manner.
• Proficiency in Microsoft 365 tools (e.g., Excel, Word, PowerPoint, SharePoint, Teams)
• Ability to communicate in English; knowledge...