Job Description
The Global Contact Center team is seeking a Business Owner to support ongoing GenAI technology work and broader contact center transformation across Manulife and John Hancock operations. This role will help optimize contact center technologies, including AWS, Salesforce, and Generative AI, to improve customer and employee experience across global operations. The successful candidate will connect technology use cases to operational outcomes, support initiative planning and reporting, and partner with segment contact center, IT, value stream, legal, risk, and business stakeholders. This is an opportunity to work and support a global team with competing priorities, influence transformation, and help deliver measurable productivity and service experience benefits through modern technology.
**Position Responsibilities:**
+ Drive Global Contact Center transformation through modern technology, ensuring customer experience and productivity benefits are achieved.
+ Optimize...
**Position Responsibilities:**
+ Drive Global Contact Center transformation through modern technology, ensuring customer experience and productivity benefits are achieved.
+ Optimize...