Business Intelligence Manager

We’re looking for a strategic and results-oriented Business Intelligence Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis, business intelligence, and stakeholder management—who is confident using data to influence outcomes.

As the Business Intelligence Manager, you will lead initiatives to understand how player support experiences impact broader player behaviors such as game engagement, retention, and purchasing. You’ll translate complex data into actionable insights using tools like SQL (Data warehouse like Snowflake/ Databricks) and business intelligence platforms, while guiding a team of analysts and working closely with cross-functional stakeholders.

Key Responsibilities

• Improve Reporting Infrastructure: Enhance and standardize dashboards and reports u...