Business Integration Manager

Career Opportunity
Business Integration Manager
Markham

ABOUT THIS CAREER OPPORTUNITY
Reporting to the Director of Business and AI Integration, the Business Integration Manager owns the lifecycle of business capabilities, from discovering what users actually need, to shaping strategy, to driving adoption and measuring real-world value.

You'll work across Black & McDonald's diverse business lines (construction, utilities, energy, facilities management, service), ensuring that digital platforms and processes deliver measurable outcomes and a great user experience. The domain is infrastructure, but the work is product thinking, stakeholder engagement, and change leadership.

KEY RESPONSIBILITIES
Market Discovery & Understanding
• Conduct structured discovery with stakeholders across roles and regions: not just respond to tickets.
• Build and maintain user personas. (e.g., field super...