Job Description
Description
Position Contributions
This role will manage and oversee 6-8 digital support projects and serve as the primary point of contact for assigned business partners.
Key responsibilities include:
Manage day-to-day execution of 6-8 Digital Support projects.
Lead client relationship management activities for assigned customers.
Coordinate onboarding and transition activities for new support initiatives.
Monitor support performance and identify trends through data analysis.
Develop and deliver monthly and quarterly business reviews for stakeholders.
Track project risks, issues, action items, budgets, and scope changes.
Identify opportunities for service expansion and support scope enhancements.
Manage project budgets, quarterly reviews, and annual quote refreshes.
Coordinate customer and dealer complaint resolution efforts.
Facilitate project meetings, planning sessions, and stakeholder communications.
Participate in quarterly Program Increm...
Position Contributions
This role will manage and oversee 6-8 digital support projects and serve as the primary point of contact for assigned business partners.
Key responsibilities include:
Manage day-to-day execution of 6-8 Digital Support projects.
Lead client relationship management activities for assigned customers.
Coordinate onboarding and transition activities for new support initiatives.
Monitor support performance and identify trends through data analysis.
Develop and deliver monthly and quarterly business reviews for stakeholders.
Track project risks, issues, action items, budgets, and scope changes.
Identify opportunities for service expansion and support scope enhancements.
Manage project budgets, quarterly reviews, and annual quote refreshes.
Coordinate customer and dealer complaint resolution efforts.
Facilitate project meetings, planning sessions, and stakeholder communications.
Participate in quarterly Program Increm...