Business Continuity Associate

Responsibilities

• Be the local execution arm of the Global team, ensuring rapid, effective resolution of daily operational issues at the market and customer level.
• Leverage market‑specific expertise and time‑zone alignment to protect merchant experience and maintain operational continuity.
• Work directly with internal teams and external stakeholders (processors, acquirers, card networks, APM providers, issuers) to keep operations running smoothly.
• Triage, own, and resolve operational incidents end‑to‑end; provide clear, timely updates to stakeholders.
• Engage directly with processors and partners to manage day‑to‑day operations, escalating issues and removing technical/business blockers.
• Provide hands‑on merchant support and go‑live readiness (credentials and required tasks), including hyper‑care during launches.
• Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
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