Business Applications Engineer

We are seeking a proactive and detail-oriented Business Applications Engineer to be part of a small, dynamic team responsible for managing incidents and service requests for our key business applications, including Junifer, Salesforce, Online Accounts, and other platforms as needed, using best practices.

This position requires collaboration with users, IT teams, and third parties to ensure applications function effectively, support business processes, and fulfil organisational requirements.

Key Responsibilities

• Handle incidents, service requests, problems, queries, and perform routine health checks for Junifer, Salesforce, and customer online account tools.
• Ensure high-quality service delivery with response and resolution times in line with SLAs.
• Create and maintain system documentation, user guides and procedures.
• Support system upgrades, testing and deployments.
• Assist with patching and bug fixing within Ju...