Job Description
Role: Business Analyst
Skill: Business Analyst, Siebel CRM, Agile
Description:
Experience
· Document and analyze user business processes and requirements
· Conduct testing of new or modified systems
· Serve as communications link between user and technical group
· Provide ongoing user support including troubleshooting and resolution of system issues
· Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
· Assisting users with setup of campaigns/events
· Monitoring quality of data and processes Creating reports and queries
· Adding/Removing users, training new users and maintaining user documentation
· Assisting GT Team with management ...