Job Description
About IntouchCX
IntouchCX is a general leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
The Business Analyst plays a key role in enhancing customer interaction experiences and operational efficiency. This position focuses on analyzing user behavior, optimizing interaction flows, and supporting the design and continuous improvement of automated, user-facing solutions.
The role bridges business needs with technical execution, ensuring solutions are intuitive, scalable, and aligned with user expectations. Through close collaboration with cross‑functional teams, the Business Analyst dri...