Job Description
Description
No day will be the same - here are some of the highlights
As a Business Account Manager, you will hold full ownership of the end-to-end journey for our large business customers. Acting as a dedicated partner, you will nurture long-standing relationships and use data-driven insights to manage portfolio health, drive retention, and deliver service that reflects our purpose-driven values.
Responsibilities:
- Primary relationship lead: Serve as the main point of contact, managing day-to-day interactions and structured reviews to build long-term customer trust.
- Portfolio management: Oversee the full lifecycle from onboarding to renewal, using data and reporting to ensure account health and billing accuracy.
- Financial oversight: Proactively manage customers to ensure invoices are paid within terms, partnering with debt specialists when necessary to mitigate r...