Buildings - Order Management Specialist

The Order Management Specialist will be responsible for proactively supporting the working relationships with Buildings US Domestic, WHL, Eco-Expert, OEM and International (Canada) account support. They can effectively communicate with customers through live chat/ email / calls to answer inquiries, provide resolution to customers which revolves around (but is not limited to) order status/ order fulfillment, refunds, replacements, pricing, credit processing as requested and a wide variety of customer service concerns.

The Order Management Specialist will help establish Schneider Electric's reputation as a company that offers excellent customer support during all pre-sales and after-sales procedures. Customers include not just end-users but also internal Schneider employees to ensure that orders are accurate and delivered on time to the customer's specifications.

Core Responsibilities

• Receive and promptly respond to customer queries and investigate c...