Job Description
Enhance dealer autonomy and productivity as the Product Owner for BRP's Knowledge Center, specializing in self-service solutions and content management strategies.
This critical role involves managing the Knowledge & Content Platform to ensure effective self-service for dealers. Your leadership will significantly improve operational efficiency and curtail unnecessary support requests through insightful content governance and management efforts.
Key Responsibilities:
• Own the performance and metrics of the Knowledge & Content Platform
• Establish content governance and publishing standards
• Lead initiatives that rationalize low-value content visibility
• Manage intake and quality processes for content
• Collaborate with experts to ensure content accuracy
Requirements:
• Proven experience in product ownership within complex environments
• Knowledge of governance and operating models
• Proficient in p...
This critical role involves managing the Knowledge & Content Platform to ensure effective self-service for dealers. Your leadership will significantly improve operational efficiency and curtail unnecessary support requests through insightful content governance and management efforts.
Key Responsibilities:
• Own the performance and metrics of the Knowledge & Content Platform
• Establish content governance and publishing standards
• Lead initiatives that rationalize low-value content visibility
• Manage intake and quality processes for content
• Collaborate with experts to ensure content accuracy
Requirements:
• Proven experience in product ownership within complex environments
• Knowledge of governance and operating models
• Proficient in p...