Branch Service Manager at Konica Minolta
K
Konica Minolta Business Solutions U.S.A., Inc.
📍 vaughan, york region, Canada
Job Description
Elevate customer service at Konica Minolta as a Branch Service Manager. Lead a team of dedicated professionals while improving service processes and enhancing overall customer experience.
As a Branch Service Manager, you will manage, mentor, and coach a team focused on customer satisfaction. Your role involves reviewing service productivity, ensuring training attendance, and coaching staff on continuous improvement practices. Collaborating with both sales and service teams, you will analyze processes to promote cost efficiencies and enhance the KMBS customer experience.
Key Responsibilities:
• Manage and coach a customer-focused service team
• Review quality and quantity of service productivity
• Ensure consistent training for all relevant staff
• Analyze service processes for cost reduction
• Respond to customer concerns requiring managerial intervention
Requirements:
• College diploma in technical or related field
• Minimum 5 years of service team leader...
As a Branch Service Manager, you will manage, mentor, and coach a team focused on customer satisfaction. Your role involves reviewing service productivity, ensuring training attendance, and coaching staff on continuous improvement practices. Collaborating with both sales and service teams, you will analyze processes to promote cost efficiencies and enhance the KMBS customer experience.
Key Responsibilities:
• Manage and coach a customer-focused service team
• Review quality and quantity of service productivity
• Ensure consistent training for all relevant staff
• Analyze service processes for cost reduction
• Respond to customer concerns requiring managerial intervention
Requirements:
• College diploma in technical or related field
• Minimum 5 years of service team leader...