Job Description
Customer Service and Relationship Building
- Providing excellent customer service : This includes assisting customers with account inquiries, transactions and problem resolution
- Building and maintaining strong customer relationships
- Handling customer inquiries and complaints : Addressing concerns promptly and effectively
Branch Operations and Administration
- Maintaining administrative processes: Ensuring smooth and efficient daily operations
- Maintaining records and document control : Ensuring proper record keeping and adherence to internal policies
- Overseeing branch maintenance : Ensuring the branch is clean, orderly and well-maintained
- Preparing reports: monitoring and reporting on administrative and logistical activities
- Supervising branch staff : Managing and leading branch administrative staff, including performance management and training
Compliance and Financial Responsibilit...