BPO Trainer (Pooling)

Job Description

The Trainer’s main function is to deliver the best in‑class training to all key stakeholders in the organization. The Trainer is responsible for effectiveness, productivity, retention and satisfaction through high‑level product and sales training and support, where required. The Trainer will also undertake field execution where necessary, which could include displays, training and delivery of specialized content. The Trainer is responsible for effectiveness, productivity, retention and satisfaction through high‑level product and sales training both on the job and in centres as well as at specialized training events.

Duties and Responsibilities

Account Management Call Centers

• Create and maintain relationships with offshore partner call centres

L&D Program Design & Delivery

• Planning and delivering the optimum sales environment for call centre and online
• Identifying deficiencies in ...