Bookings Clerk

Bookings Clerk

2-5 years of experience

Permanent

Summary:

We are seeking a detail-oriented and customer-focused Bookings Clerk to join the team. The ideal candidate will have a passion for customer service and prior automotive industry experience.

Main Purpose of the Role:

The Bookings Clerk plays a critical role in delivering a professional service experience to customers by managing the booking process efficiently.

Key Responsibilities:

1. Appointment Scheduling


2. Customer Interaction


3. Service Recommendations


4. Confirmations and Reminders


5. Documentation & Administration


6. Coordination with Service Department


7. Upselling & Cross-Selling


8. Customer Satisfaction


9. Training & Development


10. Compliance

Minimum Requirements:

Senior Certific...

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