Billing Technical Support Analyst | Operations

Billing Technical Support Analyst

Location: Johannesburg, South Africa. Reports to Senior Manager: ERP / Billing. Business Unit: Information Technology – ERP.

Role Summary

The role supports the technical accuracy, integrity, and reliability of billing processes and systems across the Merchant Division, working closely with Finance, ERP, Architecture, Operations, BPMO, and Data teams to ensure billing accuracy, stable system performance, reliable integrations, and strong revenue assurance processes.

Responsibilities

• Validate billing outputs against transaction and revenue data.
• Perform reconciliation between billing and financial systems.
• Investigate and resolve billing discrepancies, exceptions, and variances.
• Monitor billing accuracy trends and identify recurring issues.
• Support finance in revenue validation and reconciliation processes.
• Monitor billing system performance and op...