Billing Support Analyst (Callmax)

Responsibilities

• Serve as a liaison between clients and the Finance Department for billing-related inquiries.
• Pull and distribute invoices and account statements as requested.
• Respond to client questions related to their invoices and escalates complex issues when needed.
• Manage website pop-ups and mass communications for past due accounts.
• Perform other duties as assigned, to support other members of the Implementation Team.

Requirements

• Strong written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Comfortable working across client-facing and operational/system-based tasks.
• Flexible, self-directed worker with the ability to follow processes and escalates appropriately.
• Proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook, with elevated Excel knowledge preferred.
• Experience with NetSuite an...