BILLING AND COLLECTION ASSOCIATE

Job Overview

Responsible for ensuring accurate and timely billing of customer accounts and managing the collection of outstanding payments. This role involves generating invoices, processing payments, maintaining accurate records, and coordinating with customers to resolve billing issues. The associate will also handle follow‑ups for overdue payments, ensuring that accounts are up-to-date and helping to reduce outstanding balances.

Responsibilities

• Prepare and issue accurate invoices to customers.
• Maintain accurate and up-to-date customer accounts and billing records.
• Address and resolve customer billing inquiries or discrepancies in a timely manner.
• Process payments and update records accordingly.
• Maintain and organize billing files and records.
• Regularly report on billing and collection activities, including aging reports, collection status, and cash flow projections of accounts.
• Communicate wit...