Bilingual Technical Support Specialist - Geotab
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Geotab Inc.
📍 oakville, on, Canada
Job Description
Join Geotab as a Bilingual French Technical Support Specialist, providing expert assistance to customers with a focus on troubleshooting complex issues. Work full-time in Oakville, Ontario and thrive in a tech-driven environment.
As a Technical Support Specialist at Geotab, you will resolve technical challenges related to hardware and software for our products and partner technologies. This role demands strong communication skills, enabling you to explain technical details to various users effectively. You will provide essential support while documenting solutions and handling 24/7 service operations.
Key Responsibilities:
• Troubleshoot hardware and software issues across various platforms
• Maintain documentation for all support cases and resolutions
• Support customers and partners through calls, chat, and email
• Collaborate with internal teams on device exchanges and configurations
• Uphold the security of customer data in all interactions
Requirements:
...
As a Technical Support Specialist at Geotab, you will resolve technical challenges related to hardware and software for our products and partner technologies. This role demands strong communication skills, enabling you to explain technical details to various users effectively. You will provide essential support while documenting solutions and handling 24/7 service operations.
Key Responsibilities:
• Troubleshoot hardware and software issues across various platforms
• Maintain documentation for all support cases and resolutions
• Support customers and partners through calls, chat, and email
• Collaborate with internal teams on device exchanges and configurations
• Uphold the security of customer data in all interactions
Requirements:
...