Bilingual Specialist in Document Management
S
Sun Life Québec
📍 quebec, capitale nationale, Canada
Job Description
Join Sun Life as a Bilingual Document Specialist where you'll facilitate impactful customer experiences in Group Benefits Administration. Your role is crucial in ensuring documents are processed accurately and timely for client satisfaction.
This position emphasizes strong organization and technical skills to manage workflow while supporting customers through efficient document handling. You'll work collaboratively with various stakeholders, ensuring client documents are correctly interpreted and executed to reflect expectations. Your commitment to high-quality service will significantly enhance the customer journey.
Key Responsibilities:
• Manage the processing of new and revision documents
• Engage with internal partners for inquiry resolution
• Create client documents, ensuring accuracy and quality
• Partner with teams to clarify design details effectively
• Resolve escalated issues to maintain service standards
Re...
This position emphasizes strong organization and technical skills to manage workflow while supporting customers through efficient document handling. You'll work collaboratively with various stakeholders, ensuring client documents are correctly interpreted and executed to reflect expectations. Your commitment to high-quality service will significantly enhance the customer journey.
Key Responsibilities:
• Manage the processing of new and revision documents
• Engage with internal partners for inquiry resolution
• Create client documents, ensuring accuracy and quality
• Partner with teams to clarify design details effectively
• Resolve escalated issues to maintain service standards
Re...