Bilingual Spanish Call Center Representative

Position Overview

Location: San Fernando, PH

MCI provides Customer Experience (CX), Business Process Outsourcing (BPO), and other technology solutions across various industries. Operating on‑site and remote call centers, we leverage advanced technologies to enhance customer journeys.

Key Responsibilities

• Manage inbound and outbound calls in Spanish and English.
• Provide clear and accurate communication across both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with precision and attention to detail.
• Escalate complex issues to the appropriate teams when necessary.
• Adhere to company policies and procedures during all customer interactions.
• Achieve daily and monthly performance targets.

Required Qualifications

• Must be 18 years of age or older.
• High school diploma or GED...