Bilingual Service Desk Analyst- #26-06975

Contract Duration

36 months

Job Description

• Prepare and deploy Windows 11 laptops using Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profiles.
• Unbox, assemble, and set up laptops, docks, and peripherals at user workstations or staging areas.
• Safely back up and transfer user data, profiles, and settings from legacy devices to new laptops using approved tools and processes.
• Record and update asset information in inventory systems, including device assignment, status, and lifecycle tracking.
• Provide onsite or remote support during deployment to clients, including user orientation, login assistance, and basic troubleshooting.
• Retire legacy devices by performing secure data wipes, updating asset records, and preparing hardware for disposal or redeployment.
• Verify devices meet security, patching, and complia...