Bilingual Roadside Support Agent (PST)

24 Hours Group seeks an Office-based Call Center Agent in Mexico to handle inbound towing and roadside requests from Ecatepec de Morelos. You will gather details, provide timelines, and coordinate with dispatch to ensure prompt service.

This role demands calm, empathy, and clear communication in a fast-paced environment. Applicants should be bilingual in English and Spanish, with customer service experience and proficiency in CRM tools.