Job Description
Join a banking environment as a Bilingual Quality Engineer focusing on Contact Center and IVR solutions. Your expertise will ensure quality testing and system optimization.
This role demands fluency in both technical aspects and customer communication. You will work on critical systems that enhance customer experiences, guaranteeing reliability and efficiency in banking services.
Key Responsibilities:
• Conduct testing for Contact Center and IVR systems
• Ensure quality assurance standards are met
• Collaborate with engineering teams for system improvements
• Provide feedback to enhance user experience
• Document testing results and present findings
Requirements:
• Bilingual proficiency in relevant languages
• Background in quality engineering or technical testing
• Understanding of banking systems is a plus
• Strong attention to detail and analytical skills
• Ability to work in a fast-pa...
This role demands fluency in both technical aspects and customer communication. You will work on critical systems that enhance customer experiences, guaranteeing reliability and efficiency in banking services.
Key Responsibilities:
• Conduct testing for Contact Center and IVR systems
• Ensure quality assurance standards are met
• Collaborate with engineering teams for system improvements
• Provide feedback to enhance user experience
• Document testing results and present findings
Requirements:
• Bilingual proficiency in relevant languages
• Background in quality engineering or technical testing
• Understanding of banking systems is a plus
• Strong attention to detail and analytical skills
• Ability to work in a fast-pa...