Bilingual Itsm Lead | En/De | Itil/Jira | Remote/Hybrid

COFCO International in Barcelona seeks a senior IT service management professional to support the Head of Global IT Services by delivering ITSM excellence through policy design, documentation and service transition. Must bring strong ITIL knowledge and ServiceNow hands-on, including administration, and CMDB and Foundational Data knowledge.You will own ITSM processes, run workshops, monitor SLA/KPI, manage ServiceNow administration and CMDB data, and help train diverse IT users.
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