Job Description
Elevate your IT career as a Bilingual IT Support Analyst in a professional workplace. This role combines technical prowess with customer support, focusing on resolving incidents and improving operations.
We seek an experienced IT Support Analyst fluent in English and French. You will manage software, network, and hardware requests, ensuring all incidents are tracked and resolved efficiently. You’ll also provide training, perform root cause analysis, and maintain essential IT systems.
Key Responsibilities
- Answer calls and resolve IT support incidents promptly
- Provide analysis for software, network, and hardware requests
- Perform root cause analysis to fix technical problems
- Orient staff on effective use of IT systems and software
- Prepare loaner equipment and set up meeting tech
Requirements
- Degree or diploma in computer systems
- 2+ years in IT support role
- Bilingual in Engli...