Bilingual IT Help Desk Specialist

KioSoft Technologies in Mexico City is seeking a Technical/Customer Support specialist to act as the primary contact for complex inquiries, delivering timely resolutions and collaborating with engineering and vendors. You will maintain deep product knowledge, assist with advanced troubleshooting, and contribute to knowledge bases while traveling up to 30% for on-site training.

The ideal candidate has bilingual English/Spanish communication, an associate degree or equivalent, and a proactive,