Bilingual French Customer Service
T
TEKsystems
📍 Eden Prairie, MN, United States
Job Description
Description
We have a third party Financial Services client that is seeking a REMOTE Bilingual French Customer Service Agent. Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met **All informative calls, not sales or collections** Daily Duties: -14 calls an hour, 100% on the phones all day - Verify insurance with agents (for example if a deduction is too high). - Upload information to company's internal website. - Leave scripted messages when insurance agents don't answer the phone (based on client approved messages). Shift: Bilingual Fre...
We have a third party Financial Services client that is seeking a REMOTE Bilingual French Customer Service Agent. Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met **All informative calls, not sales or collections** Daily Duties: -14 calls an hour, 100% on the phones all day - Verify insurance with agents (for example if a deduction is too high). - Upload information to company's internal website. - Leave scripted messages when insurance agents don't answer the phone (based on client approved messages). Shift: Bilingual Fre...