Bilingual Customer Service Supervisor Opportunity
W
W. W. Grainger
📍 quebec, capitale nationale, Canada
Job Description
Join Grainger as a Bilingual Supervisor in the Customer Service Centre and boost operational success in a hybrid setting. Engage effectively with a team to enhance customer experiences and service delivery.
The supervisor role involves managing day-to-day operations for a team of up to 15 customer service representatives. You will implement performance metrics, conduct coaching, and facilitate continuous training to ensure that goals align with Grainger’s mission. Strong candidates are passionate about customer service with experience in leadership and developing teams.
Key Responsibilities:
• Manage front-line team operations efficiently
• Provide behavioral coaching to staff
• Monitor service quality through call evaluations
• Foster team communication on process changes
• Participate in the onboarding of new personnel
Requirements:
• High school diploma; bachelor’s degree preferred
• 3-5 years customer service experience
• Preferred experience in a s...
The supervisor role involves managing day-to-day operations for a team of up to 15 customer service representatives. You will implement performance metrics, conduct coaching, and facilitate continuous training to ensure that goals align with Grainger’s mission. Strong candidates are passionate about customer service with experience in leadership and developing teams.
Key Responsibilities:
• Manage front-line team operations efficiently
• Provide behavioral coaching to staff
• Monitor service quality through call evaluations
• Foster team communication on process changes
• Participate in the onboarding of new personnel
Requirements:
• High school diploma; bachelor’s degree preferred
• 3-5 years customer service experience
• Preferred experience in a s...