Bilingual Customer Service Representative

Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Analyst to their team for a 6-months of contract with a possibility of extension/conversion. This role is on site for first month and moving to 2 days a week in office after.
Responsibilities Include:

Resolving client telephone and email inquiries timely and effectively

Using discretion and problem-solving skills to satisfy the requirements of the customer's request

Contributing to ideal centre functionality by adhering to goals, policies, and procedures

Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals

Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team.

Must have skills:

2-4 years of financial industry experience

Bilingual in French is a must

Have a high degree of knowledge regardin...

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