Bilingual Customer Service Representative

Location: Mississauga, Ontario (Hybrid)

Bilingual Customer Service Representative

As a Bilingual Customer Service Representative, you will play a key role in supporting Sonova Canada’s sales efforts and serving as a customer liaison. You will create a hallmark of excellence by providing exceptional service, proactive support, and interdepartmental collaboration while maintaining accuracy and efficiency in all customer interactions.

Responsibilities

• Serve customers via phone, fax, mail, or email by determining requirements, answering inquiries, and resolving problems.
• Process written and oral BTE and ITE orders and prepare quotes on hearing aids.
• Investigate and resolve issues related to shipments, returns, credits, and orders.• Communicate company policies, pricing, and product information in line with established guidelines.
• Track orders and advise customers of out-of-stock o...