Bilingual Customer Resolution Specialist (Cúcuta)

About the Role

LoVirtual is seeking elite bilingual talent in Cúcuta to support a market‑leading Automotive Group in Puerto Rico, which manages world‑renowned brands such as Nissan, Kia, and Infiniti.

The Mission

In this role, you will represent a legacy of automotive excellence. We are looking for a Problem Owner—someone who can navigate complex inbound service cases with analytical precision, maintaining the high standards expected by premium brand customers.

Key Responsibilities

• Inbound Resolution: Manage high‑stakes interactions regarding automotive services, claims, and customer guidance.
• Root Cause Identification: Go beyond the symptoms to find and solve the core issue for each customer.
• Tech‑Savvy Multitasking: Use specialized software (Dynamics, DDMS) while documenting interactions in real‑time with zero errors.
• Emotional Resilience: Handle challenging conversations with poise, empathy, and professio...