Bilingual Customer Excellence Associate
I
IMCD Deutschland GmbH & Co KG
📍 brampton, peel region, Canada
Job Description
Deliver exceptional customer service as a Bilingual Customer Excellence Associate with IMCD Canada. This role focuses on processing orders, resolving inquiries, and maintaining customer satisfaction in both English and French.
As a Bilingual Customer Excellence Associate at IMCD Canada, you will leverage your strong communication skills and in-depth product knowledge to meet customer demands. Your expertise in order processing, CRM/Salesforce, and problem-solving will be vital in this role. Collaborating with internal teams, you will ensure timely delivery, handle customer complaints effectively, and manage key administrative tasks to support customer care objectives.
Key Responsibilities:
• Process and fulfill customer orders accurately and efficiently
• Communicate inventory concerns to relevant stakeholders
• Address customer complaints swiftly and manage CRM cases
• Execute month-end activities ensuring sales orders are posted
...
As a Bilingual Customer Excellence Associate at IMCD Canada, you will leverage your strong communication skills and in-depth product knowledge to meet customer demands. Your expertise in order processing, CRM/Salesforce, and problem-solving will be vital in this role. Collaborating with internal teams, you will ensure timely delivery, handle customer complaints effectively, and manage key administrative tasks to support customer care objectives.
Key Responsibilities:
• Process and fulfill customer orders accurately and efficiently
• Communicate inventory concerns to relevant stakeholders
• Address customer complaints swiftly and manage CRM cases
• Execute month-end activities ensuring sales orders are posted
...