Bilingual CRM Growth & Customer Experience Lead

A Leading Technology Company in Madrid is seeking an experienced operations and service quality professional to oversee daily call center operations, monitor KPIs, and drive service improvements.
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You will oversee QA processes, coach representatives, manage escalations, and collaborate to maintain up-to-date knowledge resources. xqbhyrx

The role requires 2–3 years in call center operations, fluency in English and Spanish, and strong CRM and MS Office skills.