Bilingual Call Center Representative - Part Time

Location(s): Aguascalientes

Job Schedule: Part time Onsite

Education Requirement: High school diploma

Job Summary: Shape the future of mobility at Nissan by providing excellent, efficient quality service on inbound calls from customers and businesses owning vehicle finance accounts with Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS). Responsibilities include technical support for the NMAC/IFS website and handling inquiries, complaints, or questions related to loan and lease accounts.

Responsibilities:

• Receive a standard number of inbound phone calls concerning active or inactive NMAC/IFS accounts from customers, businesses, dealerships, and third parties, resolving inquiries and complaints while guiding them through the correct process.
• Identify current account status for both retail and lease calls, addressing topics such as Total Loss incidents, vehicle ...