Bilingual Call Center Representative - OrderID: 5189 TemPositions

We are seeking an empathetic, solutions-oriented Bilingual Call Center Representative to serve as the vital link between our client’s operations team, families, and school administrators. In this role, you will manage inbound and outbound communications to ensure safe, reliable, and efficient student transportation. The ideal candidate will seamlessly navigate specialized tracking software while delivering clear, professional assistance to our client's team and customers in both English and Spanish.

Core Responsibilities

• Inquiry Management: Handle high-volume incoming phone calls and emails from families and school staff with a professional, helpful tone.

• Real-Time Tracking: Monitor vehicle locations using specialized routing and GPS software to provide callers with accurate, live schedule updates.

• Problem Resolution: Resear...