Bilingual AI Technical Support Analyst – ChatGPT, MS Copilot, Claude & Gemini
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Astra North Infoteck Inc.
📍 Montreal, Quebec, Canada
Job Description
Job Description
Job Description: Role: Bilingual AI Technical Support Analyst – ChatGPT, MS Copilot, Claude & Gemini
Location: Montreal; Hybrid 3 days a week in office
Role Summary
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI — answering user questions across the firm’s AI portfolio (Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion)) and capturing every query in a structured way. You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintai...