Job Description
- Provide 1st Line IT Service Desk Support
- Troubleshoot IT-related issues and service requests
- Log, classify, track, and resolve incidents
- Monitor ticket queues and ensure SLA compliance
- Assign and coordinate tickets with relevant support teams
- Maintain incident records and customer satisfaction
Required Skills
- Experience in Technical Service Desk / IT Support
- Hands-on experience with ServiceNow
- Strong customer service and communication skills
- Ability to troubleshoot application and technical issues
- Experience managing multiple priorities and tickets
- Knowledge of Service Desk processes and procedures
- Strong team collaboration and stakeholder communication skills.