BI Analyst: QA Automation & Agent Performance

foodpanda is seeking a Business Intelligence Analyst in Kuala Lumpur to optimize QA workflows and automate processes, delivering actionable performance insights that boost agent effectiveness. You will partner with leadership to identify gaps and develop data-driven strategies for productivity.

The role emphasizes strong analytical skills, experience in performance analytics, and a track record of driving continuous improvement through data insights to influence QA, training, and operations.