Job Description
**Description:**
**Administration**
+ Ensures all Food and Beverage activities align with the Corporate Strategy and verifies effective implementation of relevant hotel initiatives.
+ Oversees the preparation, review, and updating of Bar Operations Manuals within the Food and Beverage Division.
+ Conducts regular divisional communication meetings and ensures departmental briefings are effective and held as required.
+ Serves as the representative of the Bar function within the Food & Beverage department.
**Customer Service**
+ Ensures the consistent delivery of the brand promise and provides exceptional guest service at all times.
+ Offers excellent service to internal customers across departments.
+ Handles guest and internal customer inquiries and complaints courteously and efficiently, ensuring issues are resolved satisfactorily.
+ Maintains positive interactions and professional working relationships with guests and colleagues.<...
**Administration**
+ Ensures all Food and Beverage activities align with the Corporate Strategy and verifies effective implementation of relevant hotel initiatives.
+ Oversees the preparation, review, and updating of Bar Operations Manuals within the Food and Beverage Division.
+ Conducts regular divisional communication meetings and ensures departmental briefings are effective and held as required.
+ Serves as the representative of the Bar function within the Food & Beverage department.
**Customer Service**
+ Ensures the consistent delivery of the brand promise and provides exceptional guest service at all times.
+ Offers excellent service to internal customers across departments.
+ Handles guest and internal customer inquiries and complaints courteously and efficiently, ensuring issues are resolved satisfactorily.
+ Maintains positive interactions and professional working relationships with guests and colleagues.<...