Benefits Customer Service Representative - REMOTE
A
Aston Carter
📍 Concord, NC, United States
Job Description
Job Title: Benefits HR AssistantJob Description
Join the My HR Live Support (MHLS) Benefits team and help make a difference for all employees! The MHLS team provides HR assistance by delivering accurate, consistent, and timely responses to inquiries from various contact channels such as phone, chats, and HR cases. The role of the HR Assistant II within the MHLS Benefits organization is to serve as a first point of contact for employee-related inquiries and holistic case management services, including financial, health, and internal reviews to ensure compliance with benefit plans.
Responsibilities
+ Serve as the initial contact for employee inquiries regarding benefits and provide holistic case management services.
+ Utilize critical thinking and fact-finding skills to support the entire benefits process, from intake to case management.
+ Take ownership of employee contacts, ensuring each case is accepted and resolved with a high degree of problem-solvin...
Join the My HR Live Support (MHLS) Benefits team and help make a difference for all employees! The MHLS team provides HR assistance by delivering accurate, consistent, and timely responses to inquiries from various contact channels such as phone, chats, and HR cases. The role of the HR Assistant II within the MHLS Benefits organization is to serve as a first point of contact for employee-related inquiries and holistic case management services, including financial, health, and internal reviews to ensure compliance with benefit plans.
Responsibilities
+ Serve as the initial contact for employee inquiries regarding benefits and provide holistic case management services.
+ Utilize critical thinking and fact-finding skills to support the entire benefits process, from intake to case management.
+ Take ownership of employee contacts, ensuring each case is accepted and resolved with a high degree of problem-solvin...