Overview
The Benefits Coordinator is responsible for supporting the insurance department by communicating the benefits of the Health Plan and Flexible Spending Accounts, processing claims, and providing customer support to providers, Cook Group employees and their dependents.
Responsibilities
Develop thorough understanding of the Cook Group Health PlanOpen and organize mail including: file claims, and other correspondenceAnswers telephone calls/emails/portal inquiries to the Department and responds by: Addressing and resolving participant and third party questions, concerns, complaints and requests in an efficient, prompt and courteous Process claims accurately and timely mannerSubstantiate FSA claimsMust maintain absolute confidentiality at all timesMust manage time effectively and meet deadlinesMust work and interact effectively and professionally with and for ...