Job Description
As the Store Manager, you will lead a high‑performing team, drive sales, and uphold a five‑star customer experience.
Responsibilities
- Model a customer‑first culture across all roles.
- Hold leadership team accountable for active floor management, assigning shifts, reviewing results, and providing feedback.
- Provide ongoing coaching and training to enhance selling skills, behaviors, and processes.
- Manage store payroll, ensuring it stays within the monthly budget and accurately monitoring timesheets.
- Achieve Total Monthly Income (TMI) goals through performance‑based leadership for front‑of‑house and alterations.
- Monitor inventory, special orders, receiving, layaway, markdown, and first‑quality standards for all merchandise.
- Communicate daily sales goals and drive action through chat ins/chat outs.
- Monitor individual performance and develop action plans through weekly discussions, mystery shop...