Belgium (Telecom / Dutch): Customer Care Manager (REF18)

Client : A leading telecom operator

The assignment is open for Dutch speaking consultants. French and English language and communication skills are a plus.
Candidates without EU work permit are invited to apply, and we would be able to prepare the work permit for admitted applicants.

Job description:

• You will lead and coach the Customer Interactions Workforce Management team (forecasters, capacity manager, resource planners, traffic controllers, insights & improvements & team leads/managers) where, on the one hand, the departmental objectives, results and related activities are central, but also the development of the relevant colleagues is an important part and requires focus
• For the alignment and timing of campaigns and changes that will impact contact centre operations, you build and are the bridge towards your internal stakeholders. Internal stakeholders are: contact c...