Belgium: CIPA Business Analyst - Freelance (REF18)

Role description: 

We are looking for a senior profile that is able and willing to maneuver between several roles (Business Analyst, Business Consultant, Functional Analyst, application Expert) in our Digital assisted Services and Automation Agile team. The team is responsible for strengthening agent assisted touchpoints by augmenting the human aspect and by upgrading the interactions with conversational AI. Ensuring that (a)synchronous digital assisted interactions are in line with our channel steering strategies. Technologies used at this moment are Amelia, Qualtrics, Pega and AEM

Job Mission:

To play a pivotal role in optimizing business value by overseeing the end-to-end lifecycle of our assisted services solutions, from conceptualization to implementation. Acting as a bridge between business and technology domains, this role focuses on providing sustainable, future-oriented, and user-f...