Here’s what you’ll deliver:
Communicate effectively by telephone and email with customers (both inbound and outbound communication)Schedule service and maintenance retention appointments.Answer inbound calls and respond to all customer inquiries and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.Utilize dealership call scripts for all inbound and outbound service calls.Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals Update the CRM with information regarding all verbal communication with customers.Enter information in the Appointment Log when an appointment is scheduled. Study products and services to continually enhance ability to assist customers.Communicate with the BDC Manager relative any potential customers issues or problems. Foll...